Frequently Ask Questions

1. What services do Clarity Housing provide?

We offer a comprehensive range of services, including property marketing, tenant screening, rent collection, property maintenance, and legal compliance.

2. How do you market my property to attract tenants?

We utilize various channels such as online listings, social media, and local advertising to ensure maximum visibility. Additionally, we showcase your property’s unique features to attract potential tenants.

3. How do you screen potential tenants?

Our tenant screening process includes background checks, rental history verification, and income verification to ensure we select reliable and responsible tenants. We also ensure all perspective tennants have onboarded with a rental gurantour scheme.

4. How is rent collection handled?

We provide multiple payment options for tenants. We also enforce a strict rent collection policy to ensure timely payments.

5. How do you handle property maintenance and repairs?

We have a network of trusted contractors and vendors to promptly address maintenance issues. Regular property inspections help identify potential problems before they escalate, we also have our in house maintenance team who look after both our portfolio and external works.

6. What is your approach to handling tenant complaints or disputes?

Our operations manager, Chelsea Webster, is always on hand to liase with our tenants regarding any queries/ issues they may have. Our goal is to find fair and timely resolutions to maintain positive landlord-tenant relationships.

7. How often do you conduct property inspections?

We conduct regular inspections, typically on a semi-annual basis, to assess the property’s condition and identify any maintenance or repair needs.

8. What steps do you take to ensure compliance with local rental laws and regulations?

We stay up-to-date with local laws and regulations to ensure that all aspects of property management, including leasing agreements and eviction processes, comply with the latest legal requirements.

9. How are emergency maintenance issues handled?

We have a 24/7 emergency contact and a rapid response protocol for urgent maintenance issues to ensure the safety and well-being of tenants and the property.

10. Can I access financial reports for my property online? 

Yes, we provide secure online portals where you can access detailed financial reports, including income statements, expense reports, and other relevant financial information.

11. How do you determine the rental price for my property? 

We conduct thorough market analyses to determine the optimal rental price, considering factors such as location, property features, and current market trends.

12. What is your eviction process?

We follow a legal and carefully documented eviction process, ensuring compliance with all applicable laws and regulations while working to protect the landlord’s interests.


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